Incorporatingemotion into computing requires another transition. IT started out as, quite literally, data processing: compiling and summarizing numbers, such as quarterly sales figures and fuel consumption. Then came data mining, where we correlated numbers in innovative ways to discover new relationships. Now, computer scientists and software development firms are revisiting what we mean by "data." Human emotion is becoming another input for computers to collect and to which computer software can respond.
The intent isn't to create an empathic artificial intelligence that experiences emotion. In these applications, the software analyzes human behavior and helps humans to make better business decisions. Many of these projects are still in the research labs, but a few are available as enterprise products.
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