In the context of product development the author believes there are essentially three ways to address "wickedness:" mitigation, improvisation and "shotgun." In short, describe the desired end state and the failures to reach that desired state (mitigation). Then follow with improvisation and shotgun.
I'm not sure I agree with this approach, because in my view complexity must be addressed with better problems and a willingness to experiment, but the author makes a good case for another approach. Perhaps solving wicked problems in product development is different from doing the same thing in, for example, humanitarian relief or theoretical physics.
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