Research: Wicked problems suck. Avoiding them sucks worse.

Given the complexity of information-saturated business, fresh thinking about thinking is taking place across a range of disciplines. The Rotman School of Management takes that interdisciplinary approach to new research showing that many business managers, abetted by a lazy approach to the overflow of available information, "systematically avoid logically hard problems" instead of tackling them.

This should come as no big surprise, really. But avoiding the tougher issues, or formulating solutions to poorly understood issues, particularly when wishful thinking and framing biases intrude, is one sure route to turning a potentially tractable problem into a long term struggle with chronically unsatisfying outcomes. So-called wicked problems have less to do with the problem than the problem solver, a point made by the new field of managerial algorithmics.

Wayne

Wikipedia: Accidental complexity